Customer Success Consultant

About Atmire

Atmire is a dynamic and rapidly growing software company that puts its people at the heart of everything we do. As a scale-up with a team of 45, projected to grow to 55 in the next year, we are dedicated to creating a positive and supportive work environment where our employees can thrive. We believe that a happy and engaged team is the key to our success.

Why join the Atmire team?

Help us accelerate progress! Because that is what we, at Atmire, do: we are not only a fabulous and highly skilled team implementing specialized portals based on the free open source software DSpace, we aim at making the world’s knowledge available for everyone.

Think about it. Let’s take the example of health and cancer research. People still die every day because researchers haven't been able to connect all the right dots. If access to a publication can just speed up this process with a few days, we are already saving lives.

So… do you want to make a difference?

We are currently looking for a fulltime Customer Success Consultant for our Belgian office in Leuven.

Key Responsibilities:

After an intensive training, you become part of the Atmire team responsible for the services Open Repository and DSpace Express. The two key areas of responsibility for this role are:

Onboarding of new customers. After your colleagues of sales have closed a new deal, you become the responsible project manager for the onboarding process to get Open Repository or DSpace Express up and running. You work in close interaction with developers, system administrators and the client's stakeholders on areas including data migration and look & feel implementation.

Operational support that follows onboarding. Through an issue tracking system, you analyse incoming client support requests and are responsible for successfully addressing these requests as swiftly as possible.

Skills & Requirements

• 1Y+ Relevant customer service experience in B2B Software or Services
• Fluent in English (written & spoken)
• Experience with web based technology
• Passionate about Atmire’s mission to accelerate scientific progress
• Degree in the sciences, letters or humanities
• Optimist
• Problem owning and solving mentality

What do we offer?

• The opportunity to contribute to our mission
• An attractive salary package, either with or without car, your choice
• An open, fast-growing & international environment
• An extensive training program during your onboarding and continuous coaching
• Flexible working hours
• Work from home two days per week
• An Apple Macbook
• Free drinks, fruit and snacks at the office
• No onsite client travel is required for this position

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