Support & Maintenance
@mire provides remote technical services to assist your institution in maintaining and troubleshooting your DSpace repository.
Technical DSpace problems should be dealt with in a timeframe that is acceptable to both your end-users and stakeholders. This is especially true in a context where DSpace serves a large base of users or is leveraged as a strategic business application. @mire's accumulated experience and high availability can be an asset to your in-house team to get any issues out of the way as fast as possible.
- actively monitoring for possible errors
- analyzing incoming issues
- resolving identified problems
- responding to new issues within the agreed timeframe