DSpace Support Services

Running an custom Institutional Repository in a long term production environment requires skilled DSpace experts to upgrade, monitor, troubleshoot, and further develop your repository. @mire’s DSpace Service Level Agreement offers the most flexible framework to outsource your DSpace support.

Based in both Europe (Belgium) and in the United States (California), @mire is staffed to support DSpace instances around the globe. @mire is currently active in 15 countries and our successful track record of remote services speaks for itself.

Pay exactly what you need

@mire’s DSpace Service Level Agreement is very transparent and flexible to budget. For 15 minutes of work, delivered after responding within 48 hours after notification, @mire charges 1 credit. 2 credits are charged for the same amount of work (15 minutes), when responding within the hour is required.

Consumed credits are invoiced at the end of each quarter, or choose to pre-pay annually at an interesting discount for a chosen amount of credits.

Contact us to learn more about the price for one credit in your currency.

Service Level Agreement - Statement of Work (PDF)
Read more on our website

Tasks and Responsibilities

Under a DSpace Service Level Agreement, you can outsource a variety of development, maintenance and support responsibilities to @mire.

  • Monitoring - identifying possible issues before they cause real problems.
  • Issue Analysis - pin-pointing the root cause for an emerging problem.
  • Issue Resolving - implementing durable and documented solutions for your issues.
  • Custom Development - implementing feature requests from your users and management.
  • Migrations and Upgrades - enabling a smooth transition to a newer DSpace version or server environment

Client References


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